GS Team Leader

Vakansiyanın detalları

Deliver outstanding guest service and act as a primary point of contact for guest concerns and escalations
Proactively anticipate guest needs and resolve issues promptly and professionally
Ensure brand and service standards are consistently upheld
Handle VIP arrivals, special requests, and guest feedback
Lead, coach, and motivate guest services/front desk staff during shifts
Assign duties, manage shift coverage, and ensure smooth daily operations
Train new team members and provide ongoing performance feedback
Support disciplinary processes in line with company policies
Oversee check-in, check-out, reservations, and cash-handling procedures
Ensure accurate room status, billing, and guest information in the PMS
Coordinate with housekeeping, maintenance, and other departments
Monitor lobby presentation and service flow
Handle guest complaints and service recovery effectively
Make operational decisions in the absence of management
Identify service gaps and recommend improvements
Prepare shift reports and handover notes
Ensure compliance with hotel policies, health and safety standards, and security procedures
Assist with scheduling, inventory control, and supply management